Policies
Please read these before purchasing a package.
Refund & cancellation policy
Last updated: 9 November 2026
All package payments are non-refundable once your package has started. Please make sure the package is right for you before you buy, and contact us first if you're unsure.
Before your package starts
If you are a consumer buying online or by phone, UK law gives you 14 days from purchase to cancel. If you cancel within those 14 days and no services have been provided, you will receive a full refund.
Starting within 14 days
If you ask us to begin providing services within the 14-day period, you agree that the cancellation right ends once the services begin. From that point, no refunds are given for the package or for any unused time or services.
Custom quotes
Individually priced work is non-refundable once work has begun. The price and scope are confirmed in writing before payment.
If something goes wrong
If you're unhappy with a service, contact us at roberth63@gmail.com or +44 7974 485771 and we will work to put it right. This policy does not affect your statutory rights under the Consumer Rights Act 2015.
Terms of service
Last updated: 9 November 2026
1. Who we are
News16 is a trading name of a sole trader based in the United Kingdom, providing transport and moving, courier, building and repair, and personal assistance services. Contact: roberth63@gmail.com, +44 7974 485771.
2. Packages
Packages last 3 months (£2,000), 6 months (£5,000) or 12 months (£10,000) from the start date agreed with you. The 3-month package includes two services of your choice, the 6-month package includes three services of your choice, and the 12-month package includes all four services. Your chosen services are confirmed in writing when you buy. During the term you may book your included services, subject to availability and reasonable use. Unused time does not carry over.
3. Custom work
Some services are priced separately after a consultation. We will confirm the price and what is included in writing before you pay.
4. Payment
All prices are in GBP. Payment is taken in full in advance by card through our secure third-party payment processor (Stripe). We never see or store your full card details.
5. Bookings
Jobs are booked by phone or email. We will agree dates and times with you and give as much notice as possible if anything changes.
6. Your responsibilities
Please give accurate information about each job, including addresses, access and the size or weight of items. We may decline jobs that are unsafe, unlawful, or involve prohibited or hazardous items.
7. Liability
We carry out all work with reasonable care and skill. Nothing in these terms limits liability that cannot be limited by law.
8. Refunds
See our Refund & cancellation policy.
9. Law
These terms are governed by the laws of England and Wales. Customers in Scotland or Northern Ireland may also bring proceedings in their local courts.
Privacy policy
Last updated: 9 November 2026
What we collect
Your name, email, phone number, addresses and job details that you give us when you make an enquiry or booking.
How we use it
Only to reply to you, provide the services you've booked, take payment and keep basic business records required by law.
Payments
Card payments are processed by Stripe. Stripe handles your card details under its own privacy policy; we do not store your card number.
Sharing
We never sell your information. We share it only where needed to deliver the service or where the law requires.
How long we keep it
We keep records for as long as needed for the service and for tax purposes (normally up to 6 years).
Your rights
Under UK GDPR you can ask to see, correct or delete your information. Email roberth63@gmail.com. You can also complain to the Information Commissioner's Office (ico.org.uk).
